How Companies Are Using AI in Digital Marketing

Artificial intelligence, or AI, may sound like a contradiction, yet it is making our society smarter by automating activities, developing computing solutions, and increasing efficiencies. AI, which was once considered science fiction, is progressively influencing our lives in subtle ways.
 
Take, for instance, commuting. If you travel to work, you almost certainly spend some time stuck in traffic. By providing real-time data to mapping software, AI can help you save time on your commute by adjusting for traffic, construction, and accidents. If you take public transportation, AI can assist you to get the best service possible. If you use a ride-sharing app like Uber or Lyft for the last leg of your commute, AI makes that service possible by anticipating pick-up timings.

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Your daily commute is only one example. If you use SIRI, Google, email, Facebook, Alexa, Amazon, Instagram, Netflix, Pandora, and countless more tools we have grown to rely on, AI is there in your daily life. Yes, AI is all around you.
 

   

1. 4 Ways Companies Are Using AI in Digital Marketing to Improve Customer Satisfaction-

Four major AI developments stand out when it comes to improving the customer experience: chatbots, predictive and targeted content, content production, and picture recognition technology. Each of these can help improve customer care and support while also delivering more relevant and targeted content. Here's all you need to know about these technologies and how they can help you make money.

2. Chatbots-

A chatbot is a piece of software that can have discussions (or "chat") with humans using artificial intelligence to determine responses. You may have utilized a chatbot while searching for information on a website. Chatbots can have both audio and text discussions, with the latter showing as chat windows on your computer screen. Chatbots, often known as messenger bots, has been dubbed the finest new marketing channel of 2017.
Naturally, a chatbot will not go out into the world to promote your company. It's nothing like the advertising or email marketing channels you've utilized in the past. Chatbots, on the other hand, are successful marketing tools, particularly on social media, since they can provide customer service that benefits both the customer and the business, collect data on customers that helps you focus your messaging, and send those targeted messages on your behalf. Chatbots can even help buyers identify the things they're looking for by asking more specific inquiries that progress them along the sales funnel.

3. Predictive and Targeted Content-

AI can be used to gather more data on prospects and customers, as well as forecast future behavior and produce more focused marketing, in addition to addressing queries via chatbots. That content could be delivered by a chatbot, dynamic content on a web page, or email, as stated above. Because AI can help send the correct email message at the right time by employing dynamic content and selecting that content based on historical customer behavior, AI can help deliver the right email message at the right time.

Read also The Power of Chatbots for Enhanced Customer Engagement

I can intelligently identify the information most likely to appeal to a certain consumer and automatically populate an email with that content by knowing which web pages a customer visited, which blog posts they read, which emails they interacted with, and more. AI can also identify when customers are disengaging from a company and help give customized content that is most likely to appeal to and re-engage them using "churn prediction."

4. Content Creation-

Then there's the requirement for massive amounts of content... Marketers have cited content generation as one of the most difficult tasks they face since the beginning of content marketing. Quality content takes time to create, and effective marketing takes a lot of it. AI can assist you by creating part of that material. The content can be articles with hundreds of words that read as if they were written by a real person. (An article on AI authored by AI can be found here.) Alternatively, the created material might be more targeted, such as email subject lines and social media adverts written in Persado's AI-derived language. In either situation, the content provided is customer-focused and purposeful, with the goal of being valuable to that consumer seeking information or perusing their inbox or social media pages—all without requiring numerous hours of labor from an employee or freelancer.
 

5. Image Recognition Technology-

Finally, organizations can employ image recognition software as an AI tool to improve customer experience. Image recognition has been around for a while, and you've certainly seen it in action on a social media network like Facebook when a buddy was automatically tagged in a photo you shared. Customer experiences can also be personalized with image recognition software. For example, Macy's launched Macy's Image Search, an app that allows users to upload a photo of an item and search Macy's inventory for something comparable.

6. Intelligent Marketers Stay on Top of All Trends

Artificial Intelligence has been ingrained in our technology and our daily lives, making it simple for us to reap the benefits as consumers. But, in order to improve consumer experiences, strengthen brand loyalty, and raise revenue, marketers must learn how to apply the benefits of AI to their professions. AI is only one of many new tools, trends, and technology that marketers must keep up with. That's why Simplilearn offers a complete Digital Marketing certification course that covers SEO, email marketing, social media marketing, and more. It's the type of training that keeps you and your entire team up to date and confident in the digital world.